Bluewater Country Office hours of operation hours are as follows:

Monday, Wednesday and Friday - 8:00 am – 4:00 pm

Office is closed Tuesday and Thursday

If you require immediate assistance, please contact the following Toll Free Number 1-888-668-5484

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BWC OFFICE CLOSURE - MARCH 15, 2020

The Club House, Work Shop and now the Office is closed to the general public. A letter is going out to all the homeowners today and should be in mailboxes today.

Please do not be surprised when you see staff on the grounds, cleaning the Club House very thoroughly is one of our top priorities and maintaining your/our Community. Please ask all home owners not to approach staff for there safety. We have a number of outside lights being repaired.

I have been asked to work from home, however please call my cell number anytime if you have any questions or concerns.

If I am missing anyone from the list above that you think I should be keeping informed of all the changes please let me know.
For more details click HERE

Take Care,

Kevin H. Smith
Community Manager
T: 519-542-0123  
C: 226-402-0652
5700 Blackwell Side Road
Sarnia, ON N7W 1B7
ksmith@parkbridge.com    
www.parkbridge.com/bluewater
March 29, 2020

COVID-19 Update – Continuing to Support You Through Difficult Times

The COVID-19 situation continues to evolve daily, and as we operate in a current state of emergency, our thoughts continue to be with all of our residents, employees and their families. 

Financial support for those impacted by COVID-19
We know some members of our community are finding themselves in a challenging financial situation due to COVID-19, and we are working with those residents on a case-by-case by basis. This includes rent deferrals and repayment plans. We also have paused any actions relating to late payment of rent (i.e. late fees and evictions) and any other penalties related to tenancy and maintenance orders (except those related to health and safety) until the end of April.

We urge you to continue to pay your rent – or a good portion of your rent – to avoid falling behind on payments and make catching up difficult. For those who are concerned about an upcoming payment, please reach out to us in advance, if you haven’t already done so. 

The federal government has recently announced increased financial support for those impacted by COVID-19. Please visit their website dedicated to the Economic Response Plan for more details. You may also wish to speak with your financial institution or utility provider as some are permitting deferred payments. Many provinces have also announced financial support for those impacted by COVID-19, including income and/or rent assistance.  

Rent pays for essential services in the community 
Please know that rent in manufactured home and land lease communities goes toward protecting our residents and their investment in their home and community, as well as providing and maintaining essential services such as: water and sewer systems, garbage and recycling collection, fire hydrants and inspections, maintenance of roads, drainage and underground infrastructure repairs.

We are committed to ensuring essential services continue to be provided to our residents during this pandemic period.

Staying Connected
During this uneasy time, we encourage homeowners’ associations and neighbours to stay connected and check on each other by phone or email. We also encourage neighbours to create methods for checking-in on each other, such as ‘phone trees’ to touch base with each other, while still respecting social and physical distancing.

Our team also remains available to support you through email and phone. Working together will better enable all of us to get through this unusual and uncertain time. Please do not hesitate to reach out to us if you have any questions or concerns. 

To receive community updates more easily and quickly, we encourage you to provide your email address. This will not be used for any other purposes other than important community updates.

Thank you to all for keeping the health and well-being of our community a top priority. This is an evolving situation, and we will continue to monitor and keep you up-to-date as much as possible.  

Please stay safe and do not hesitate to reach out should you require additional support.

Kevin H. Smith
Community Manager
Phone: 226-402-0652
Email: ksmith@parkbridge.com 

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FAQs  COMMUNITIES

As the situation with COVID-19 continues to evolve, we have prepared the following FAQs to assist in addressing common questions.  

While we work through the details for some unique situations, please know that our goal is to make sure our residents and employees are protected as much as possible during this uncertain and difficult time. This is a quickly evolving situation, and we will continue to monitor and keep residents up-to-date as much as possible.

Should you have any questions or concerns with regards to the information below, please speak with the community manager.

1.Are community offices open?
Based on the direction from government and public health officials, our property offices are currently closed; however, we want you to know that we remain available to support you by phone and email and will continue to monitor the community office’s drop box.

We are also committed to ensuring essential services continue to be provided to our customers. This includes snow plowing, monitoring water and sewer systems, and doing visual inspections of properties for health and safety issues.

Please note that all community facilities – including recreation and community centres, pools and other community amenities – have also been closed to the public for public health reasons. They will re-open when governments and public health authorities deem it safe to do so.  

2.If your community office is closed and I have a matter I have to discuss with the team, how do I do that?
We remain available to support you by phone and email. We will also regularly monitor the community office drop box and will manage any requests or needs as required.

3.How can I pay my rent if the office is closed?
Many of our customers already have their rent paid by pre-authorized electronic payment and that process will continue. If you pay your rent by cheque, you may drop your cheque off at the office in an envelope via the office drop box, identifying your name and site address on the envelope.

If you typically pay rent by debit, we are unfortunately unable to accommodate this method at this time. As an alternative, please drop off a cheque at the office drop box. Or, if you’d like to sign up for pre-authorized payment, please phone or email us and we can assist you.

4.How will you be maintaining the community if your office is closed?
We are committed to ensuring essential services continue to be provided to our residents. This includes snow plowing, monitoring of water and sewer systems, and visual inspections of properties for health and safety issues. We also remain available to our residents through email and phone.

5.Will you still be charging rent? Are you deferring rent payments?
We are committed to treating our customers fairly and respectfully. We know some of our residents are finding themselves in a challenging financial situation and we are working with them on a case-by-case by basis. This includes rent deferrals and repayment plans. We urge you to continue to pay your rent – or a good portion of your rent – to avoid falling behind on payments and make catching up difficult. 

In addition, we have paused any actions relating to late payment of rent (i.e. late fees and evictions) and any other penalties related to tenancy and maintenance orders (except those related to health and safety) until the end of April. 

Please know that rent in land lease communities goes toward protecting our residents and their investment in their home and community, as well as providing and maintaining essential services such as: water and sewer systems, garbage and recycling collection, fire hydrants and inspections, maintenance of roads, drainage and underground infrastructure repairs.

The federal government and many provinces have recently announced increased financial support for those impacted by COVID-19. We encourage you to visit the Canadian government’s website dedicated to the Economic Response Plan for more details, or visit your provincial government’s website for details of provincial support available.  

6.Will rent deadlines be more flexible? Will late fees be charged?
We will be pausing any actions relating to late payment of rent and/or late fees at this time. We will review this approach again at the end of April.

7.Are you still going ahead with rent increases?
We understand that this situation creates challenging financial circumstances for many and have suspended any rent increases at this time. If you have received a rent increase notice prior to the Covid-19 emergency, it will still apply. We know some of our residents are finding themselves in a challenging financial situation and we are working with them on a case-by-case by basis. This includes rent deferrals and repayment plans. We urge you to continue to pay your rent – or a good portion of your rent – to avoid falling behind on payments and make catching up difficult.

8.Will you go ahead with evictions or maintenance orders?
We will be pausing any actions relating to late payment of rent, late fees or any other penalties related to your tenancy, until the end of April. We will review this approach at that time. Please note that we will continue to monitor and address concerns impacting the health and safety of our residents.

9.Will you be cancelling or deferring utility charges?
We are committed to treating our customers fairly and respectfully. At this time, we will still be collecting utility charges where applicable; however, we will be taking personal circumstances into account. If customers find themselves in challenging financial circumstances, we are happy to work with them to help them through this difficult time and accommodate their situation. Customers who expect to have difficulty paying their utility or rent are encouraged to contact us. We will not disconnect customers who are in arrears.

10.Will community rules and guidelines continue to be enforced?
We will continue to focus on issues related to health and safety. Parkbridge has a Business Continuity Plan that includes the continuation of essential services and the maintenance of health and safety priorities. We are following that plan.

11.What happens if I am feeling ill and I think I have COVID-19?
If you are feeling ill, you should contact your healthcare provider immediately.

In addition, Health Canada advises the following:
If you have travelled internationally or have guests visiting from another country, you are required to self-quarantine for 14 days; this means you are not to visit the grocery store or visit friends. If you are running out of essentials during your quarantine period, reach out to friends, neighbours or the Community Office for assistance. 
Monitor for flu-like symptoms and take the necessary precautions to avoid the spread of germs (see below). 
Reconsider any non-essential travel, in particular air travel.
If you are required by your physician or the local health unit to have a quarantine period, please do not have visitors during that time and avoid public spaces in the community.
Wash your hands thoroughly and often, particularly after using the washroom, after going outside, before and after handling food, and any time your hands may be dirty.
Use alcohol-based hand sanitizer before and after meetings, and when hand washing is not possible.
Cough or sneeze into a tissue, then throw it out.
Clean surfaces often with anti-bacterial cleaners (especially those that are used frequently).

12.What should I do if I think I have been exposed to COVID-19?
Health Canada advises that those who think they may have been exposed to COVID-19 should contact their healthcare provider immediately. If you are required by your physician or the local health unit to have a quarantine period, please do not have visitors during that time and avoid public spaces in the community.

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GARBAGE & RECYCLING PICK UP
please click HERE for details
COMMUNITY GARDEN

We are thrilled with the current announcement from the Provincial Government that this week they will be lifting the restrictions on community gardens. We are waiting for their guidelines tomorrow so we can put the proper protocol in place in anticipation of opening up the gardens later this week. Please be patient and we will be in touch as news unfolds.

---THERE WILL BE RESTRICTIONS TO ALLOWING THIS ---

This will be outdated on the newsletter this week, however, we will communicate to all when we have further direction.

I have a conference call tomorrow with our corporate office where I hope to learn the “how, when, what, where” of this news.

Thanks for your patience….

Kevin H. Smith
Community Manager

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PARKBRIDGE NEWSLETTER        APRIL 28, 2020

A hard copy has been printed and will be inserted in everyone’s mailbox between today and tomorrow. Click HERE to read online.

Please keep in mind the ”Community Garden” is still closed, however it will be open to a limited number of gardeners very soon. (I hope)

I will be meeting with the Lambton Health Unit on site this week. (I hope) We are waiting for them to call us back to confirm the day and time.

We should encourage everyone to stay away from this garden until we get the all clear. It would be very disappointing if someone was in the garden when they were doing there site visit.

As an fyi…..all the compost/garbage will be removed from Route 66 by this Friday.

Kevin H. Smith
Community Manager
T: 519-542-0123  
C: 226-402-0652

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ATTENTION RESIDENTS

Route 66 is permanently closed until further notice due to excessive flooding. 

Please call the office with questions or concerns.

Thank you
Kevin Smith, BWC Manager

BLUEWATER COUNTRY OFFICE

Please note that the Bluewater Country office is still closed. 

Anyone who has any questions or concerns can call and leave a message. Please include your name, area code, phone number and unit number with your message. 

We are picking up messages every day. Our office phone number is 519-542-0123.

Thank you very much and I hope the two of you have a wonderful Mother’s Day weekend.

Kevin H. Smith
Community Manager
T: 519-542-0123  
C: 226-402-0652

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